On an abnormally hot September day, I sat waiting on my couch downstairs. I was just about to leave to go to the gym and train for my powerlifting…
Analysis: What to do if your customer gets angry, according to Dr. Ryan Martin, PhD Anger Researcher
I just finished reading an amazing book that unexpectedly changed my perspective on the negative interactions that we have with our customers.
What does every company have in common? Whether you just started or have been in business for 20+ years…the answer is CUSTOMERS. Customers: who we…
Three weeks ago I started watching an incredible TV show. I’m sort of a snob when it comes to finding something good to watch but The Boys on Prime…
People are complicated. Our personal interactions are probably one of our most difficult daily activities. Have you ever thought that your customers…
“You can always make more money. You can’t make more time. Use your time as an owner doing the most impactful tasks that only you can do. Hire out…
Business Targeted Marketing customer service Customer Acquisition
Delivered. It’s one of my favorite emails to receive after waiting eagerly for a week for a package to arrive. A countdown of days had turned into…
I sat down for an interview with Deborah Sanscrainte, a sales representative at our Rochester, New York branch who has 17 years of experience…