I just finished reading an amazing book that unexpectedly changed my perspective on the negative interactions that we have with our customers.
Analysis: What to do if your customer gets angry, according to Dr. Ryan Martin, PhD Anger Researcher
The sofa we are asked to clean might be a flocked fabric with an Early American print. Or maybe it is a Jacquard screaming out – “I may bleed!” How…
What does every company have in common? Whether you just started or have been in business for 20+ years…the answer is CUSTOMERS. Customers: who we…
You’ve seen the CSI and police shows where someone’s home or business becomes a crime scene.
Are you looking for a way to prepare a concrete surface for a coating, remove stains, or remove rough spots? There are three common methods that help…
Three weeks ago I started watching an incredible TV show. I’m sort of a snob when it comes to finding something good to watch but The Boys on Prime…
One pizza company used the effective branding statement, “Better Ingredients Makes Better Pizza”. This statement holds true to making better cleaning…
Education isn't just for college students, it's a lifelong pursuit. Have you been looking for an affordable way to improve the skills and training of…
For a long time, the WoolSafe specifications for carpet maintenance products excluded the addition of bleaching agents. This “no bleaching agent”…